Refund and Returns Policy

We do not offer refunds

fr0zen.shop does not issue refunds, we would only consider doing it in very special circumstances, such as double payment or if the product was never downloaded after making the purchase.

Before continuing with the purchase of any of our products, we recommend that you report and resolve all your doubts, our products are downloadable, by completing the download you will take ownership of the product without any reimbursement option.

Before requesting a refund

Please note that there is a difference between a defective product and a bad configuration of the product, generally the error messages are related to an inadequate configuration of the server that makes the product not work correctly, contact the developer via the form on the support page and ask for advice.

Before requesting a refund you must do the following: Read the documentation provided in the product (readme.txt or help.txt ecc..), ask the developer or or ask for help on the support page, if the problem persists check the configuration of your server.

Please note that opening a dispute or initiating a chargeback will not speed up your refund request and we reserve the right to refer the case directly to the WooCommerce Payments fraud department where your account in that entity may end up limited.

Since it is a digital product when you download it, have appropriated the product and can not offer a refund, if you have changed your mind or found a different product that you prefer at the last minute, we do not offer reimbursement to repentant users. who wish to voluntarily renounce their to product purchased. Is that if you read carefully the specifications of the product, if you still have doubts, make your query to our support page and will gladly help you.

Duplicate payments

To request a refund for duplicate payment or because you never downloaded the product, the correct process would be to contact us to corroborate the information and proceed with the return of your money in a period no longer than 24 hours.